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ITIL 4, A Year in Review

“Happy birthday to you, happy birthday to you, happy birthday ITIL® 4… happy birthday to you!” February 2020 marks 12 months since the release of ITIL 4’s first certification. I can’t speak for anyone else, but for me, wow that...

SERVICE MANAGER

Service Manager magazine is your single-source for articles, news and reviews regarding service management. Reaching an audience of 30,500 executives at C-level and beyond, including IT directors, IT managers, consultants, managing directors, and of course service managers, it provides concise information regarding the value service management can deliver.