Freshworks has announced research that reveals broad dissatisfaction with the latest artificial intelligence (AI) and machine learning (ML) available in today’s CRM solutions. The commissioned research, conducted by Dynata,...Read More
Category: Service Desk
SolarWinds has announced the expansion of its Ingram Micro distributor relationship. Tapping further into Ingram Micro’s network as the world’s largest technology distributor meaningfully extends the SolarWinds® market presence...Read More
The Service Desk Institute (SDI) has announced the shortlist for the IT Service & Support Awards 2020. The judges were very impressed with the level of all entries received! The entrants made presentations to the judges in...Read More
The vocabulary we use in IT is ambiguous and misleading, and we need better, claims IT Support guru Noel Bruton. This is why he has made the Glossary of his ‘Mastering IT Support Delivery’ curriculum available not just free...Read More
People interact with Artificially Intelligent (AI) technology every day, from smart home assistants to social media algorithms, all designed to make their lives easier. So it’s not surprising we will soon see an increasing...Read More
PeopleCert has been selected by the Service Desk Institute (SDI)as the exclusive group to deliver the institute’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 2019.“Service Desk...Read More
Service Manager magazine is your single-source for articles, news and reviews regarding service management. Reaching an audience of 17,500 executives at C-level and beyond, including IT directors, IT managers, consultants, managing directors, and of course service managers, it provides concise information regarding the value service management can deliver.
- ServiceNow Names Gina Mastantuono as Chief Financial Officer
- ‘Artificial Impact’: Only 12% of CRM Users Actually Use an AI-Based Tool
- SolarWinds Expands Global Distribution Relationship with Ingram Micro
- SDI announce shortlist for IT Service & Support Awards 2020.
- 4me Receives SERVIEW CERTIFIEDTOOL Award for Service Management