Category: Conferences

Automating cross-enterprise work

ServiceNow’s user event of the year, Knowledge 2019, was held in Las Vegas. Engage ESM was a gold sponsor for the event, and its involvement included panel and thought-leadership slots throughout the conference. However, it was...

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A Fresh outlook

As a newly signed-up customer of Freshservice, I recently had the opportunity to attend Refresh19, its first UK customer gathering in London’s beautiful Tobacco Dock venue. We haven’t started using the tool at the University of...

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First-ever European user conference

I was so proud to hold our first European user conference in London, which brought together more than 500 customers, partners and friends from 23 countries. Over the course of the two days, we held 40 knowledge sessions, 15...

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What excited me at SITS 2019?

As a first-time visitor to SITS (but not to other ITSM industry conferences), the thing that struck me the most was the huge number of attendees who talked to me about needing a new tool. So many folks were using homegrown...

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The Service Desk & IT Support Show (SITS) 2019 was in May, and what an event it was! It was SITS’ first year at ExCeL London, and the venue was well received by visitors and exhibitors. We welcomed 3,122 visitors...

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Experience Matters

We had two intense but fun-filled days of discussions and conversations revolving around the concept of customer experience and why experience matters. We had industry experts from companies such as Amazon Web Services, Travix,...

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Service Manager magazine is your single-source for articles, news and reviews regarding service management. Reaching an audience of 17,500 executives at C-level and beyond, including IT directors, IT managers, consultants, managing directors, and of course service managers, it provides concise information regarding the value service management can deliver.