Month: June 2019

Automating cross-enterprise work

ServiceNow’s user event of the year, Knowledge 2019, was held in Las Vegas. Engage ESM was a gold sponsor for the event, and its involvement included panel and thought-leadership slots throughout the conference. However, it was...

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A Fresh outlook

As a newly signed-up customer of Freshservice, I recently had the opportunity to attend Refresh19, its first UK customer gathering in London’s beautiful Tobacco Dock venue. We haven’t started using the tool at the University of...

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A split journey through Refresh 2019

These events are never easy to put on, making sure you can cater for the needs of so many different audiences, but luckily I just had the easy part of turning up and enjoying the event, and just a small part to play in...

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First-ever European user conference

I was so proud to hold our first European user conference in London, which brought together more than 500 customers, partners and friends from 23 countries. Over the course of the two days, we held 40 knowledge sessions, 15...

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Service Manager magazine is your single-source for articles, news and reviews regarding service management. Reaching an audience of 17,500 executives at C-level and beyond, including IT directors, IT managers, consultants, managing directors, and of course service managers, it provides concise information regarding the value service management can deliver.