The vocabulary we use in IT is ambiguous and misleading, and we need better, claims IT Support guru Noel Bruton. This is why he has made the Glossary of his ‘Mastering IT Support Delivery’ curriculum available not just free...Read More
Month: July 2019
AXELOS has found in a new report that 97% of organisations and 84% of individuals say...Read More
Cherwell IT Service Management and AWS Quick Start bring quick access to modern workflow management solution
Cherwell Software, LLC, has announced that the company’s Information Technology Service Management (ITSM) solution is now available on Amazon Web Services (AWS) Marketplace. Cherwell ITSM is a comprehensive service management...Read More
IT Service Management Forum USA (itSMF USA) has announced the date and location for FUSION19. “For...Read More
Service Manager magazine is your single-source for articles, news and reviews regarding service management. Reaching an audience of 17,500 executives at C-level and beyond, including IT directors, IT managers, consultants, managing directors, and of course service managers, it provides concise information regarding the value service management can deliver.
- ServiceNow Names Gina Mastantuono as Chief Financial Officer
- ‘Artificial Impact’: Only 12% of CRM Users Actually Use an AI-Based Tool
- SolarWinds Expands Global Distribution Relationship with Ingram Micro
- SDI announce shortlist for IT Service & Support Awards 2020.
- 4me Receives SERVIEW CERTIFIEDTOOL Award for Service Management